Shipping policy

PROCESSING AND DELIVERY

  • Processing Time: All orders are processed and dispatched within 2 to 3 business days after order confirmation, excluding weekends and holidays.

  • Shipping Coverage: We currently ship locally only.

  • Estimated Delivery: Orders typically arrive within 2 to 5 business days after dispatch.

  • Tracking: All orders include tracking details, which will be sent to you as soon as your package ships.

CANCELLATIONS

  • Cancellations are only accepted within 24 hours of order confirmation.

  • Once 24 hours have passed, the order goes into production or dispatch and cannot be canceled.

INCORRECT ADDRESS

  • Please double-check your shipping details at checkout.

  • Address updates can only be made within the 24-hour window prior to dispatch. We are not responsible for packages delivered to an incorrect address provided by the customer.

DAMAGED, LOST, OR MISSING ITEMS

  • Damaged Items: If an item arrives damaged, please message us within 7 days of delivery with photos of the damaged product and outer packaging. We will refund or replace the item or items only (shipping costs are non-refundable).

  • Lost or Stolen Packages: Once a package is marked Delivered by the courier, we are not liable for stolen or misplaced packages. If your item is delayed in transit, please contact us so we can help trace it with the courier.